GUEST SUPPORT
Already booked a 29 Nights property?
Start with how you booked, and we’ll point you toward the fastest way to get the help you need.
YOUR RESERVATION
How did you book your stay?
Airbnb & Vrbo
For reservation changes, cancellations, payment questions, refunds, or other matters connected to your Airbnb or Vrbo reservation, please message the 29 Nights team through the platform you used to book.
Keeping reservation-related communication within the booking platform allows the appropriate support team to see the full reservation history and assist when platform involvement is required.
BOOKED DIRECTLY
Use the contact information included in your reservation confirmation, or reach the 29 Nights team directly below.
CALL: (425) 207-4078
TEXT: (425) 207-4078
EMAIL: INFO@29NIGHTS.COM
HOW CAN WE HELP?
Support for every stage of your stay.
ARRIVAL & ACCESS HELP
Contact us if you are having trouble locating the property, finding your arrival instructions, entering the building or home, using the smart lock, or accessing confirmed parking.
Before contacting us, please check the most recent message or email sent by 29 Nights, as your property-specific arrival instructions are provided before check-in.
DURING-STAY SUPPORT
Reach out with questions about the home, Wi-Fi, heating or cooling, appliances, amenities, parking, maintenance, or anything affecting the comfort of your stay.
Sending a photo or short video can often help our team understand the issue and respond more efficiently.
URGENT PROPERTY ISSUE
Call or text us immediately if you experience an active water leak, loss of heat in cold weather, a lockout, an active alarm, significant property damage, or another condition requiring prompt attention.
For an immediate threat to life or safety, contact emergency services first. Then notify 29 Nights when it is safe to do so.
LOST SOMETHING?
Email the 29 Nights team as soon as possible after checkout and include:
The property where you stayed
Your checkout date
A description of the item
Where you believe it may have been left
A photo, when availableOur team will check with the property team and follow up with what we find.
BEFORE YOU CONTACT US
A few details help us assist you faster.
When contacting the 29 Nights team, please include:
- The full name on the reservation
- The property name
- Your arrival and departure dates
- Whether you booked through Airbnb, Vrbo, or directly with 29 Nights
- A brief description of what you need
- A photo or video when it relates to a property issue
Please do not include payment-card information, door codes, account passwords, or other sensitive information in an ordinary email.
RESERVATION CHANGES
Planning ahead?
Questions about adding a guest or pet, requesting an accommodation, changing future dates, or updating reservation details should be sent through the same channel used to make the reservation.
Airbnb and Vrbo guests should message us through their booking platform. Direct-booking guests may call, text, or email the 29 Nights team.
THE COLLECTION BEHIND YOUR STAY
You may have booked an Airbnb or Vrbo. You’re staying with 29 Nights.
Every home in the 29 Nights collection is prepared, cared for, and supported by the same local hospitality team.
Explore the full collection now—or return after your stay to book directly with the team you already know.
29 NIGHTS GUEST SUPPORT
Still not sure where to begin?
Call or text the 29 Nights team and tell us where you are staying and how you booked. We’ll help direct you from there.
(425) 207-4078
INFO@29NIGHTS.COM